Refund policy

Refund and Return Policy

We want you to feel confident shopping with Ripple Waves. If you have an issue with your order, please contact us as soon as possible so we can review it.

Return Eligibility

Because our products are swimwear and intimate apparel, returns must meet hygiene requirements. Items must be unworn, unwashed, unused, free from marks or odors, and returned with original tags and packaging where applicable.

For hygiene reasons, items that have been worn, washed, damaged after delivery, or returned without required packaging may not be eligible for a refund or exchange.

How to Request a Return

To request a return, contact us at Xrq17821366970@gmail.com with your order number, the item you would like to return, and the reason for the request. Please wait for our approval before sending any item back.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us promptly with your order number and clear photos so we can review the issue and help make it right.

Non-Returnable Items

Gift cards, final sale items, and items that do not meet our hygiene and condition requirements are not eligible for return unless required by applicable law.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to process the refund.

Shipping Costs

Original shipping fees are non-refundable unless the return is due to our error or required by applicable law. Return shipping costs may be the customer's responsibility unless otherwise agreed.

Questions

For return or refund questions, contact us at Xrq17821366970@gmail.com.